🔒 Privacy Policy

At Zam Zam Nuts, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit www.zamzamnuts.in, create an account, place an order, contact us, or use any of our online services.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

🏢 1. About Zam Zam Nuts

This website is owned and operated by:

Zam Zam Nuts
64A, Kacheri Street
Dindigul – 624001
Tamil Nadu, India

📱 Phone / WhatsApp: +91 93604 94148
✉️ Email: cs@zamzamnuts.in
🌐 Website: www.zamzamnuts.in

📥 2. Information We Collect

We may collect personal information when you:

• Create an account
• Place an order
• Make a payment
• Subscribe to offers or communications
• Contact us through phone, WhatsApp, email, website forms, or chat
• Participate in promotions
• Browse or interact with our website

Depending on how you use our services, the information may include:

• Name
• Billing address
• Shipping address
• Email address
• Mobile/phone number
• Order and purchase information
• Account information
• Delivery information
• Communications with our customer support
• IP address
• Browser and device information
• Website activity and interaction data
• Cookie and analytics information

💳 3. Payment Information

Online payments may be processed through secure third-party payment gateways or payment service providers.

Zam Zam Nuts does not intentionally store your complete credit card or debit card number, CVV, UPI PIN, banking password, or other confidential payment authentication credentials on our website.

Payment providers may collect and process information required to complete your transaction according to their own privacy policies, security standards, and applicable regulations.

We may receive limited transaction information such as:

• Payment status
• Transaction/reference number
• Payment method
• Amount paid
• Refund status

This information may be retained where necessary for order processing, accounting, reconciliation, refunds, fraud prevention, and legal compliance.

🎯 4. How We Use Your Information

We may use your information to:

• Process and confirm orders
• Receive and verify payments
• Pack and dispatch orders
• Deliver products
• Provide order and delivery updates
• Manage your customer account
• Provide customer support
• Respond to enquiries and complaints
• Process cancellations, replacements and refunds
• Detect or prevent fraudulent transactions
• Improve our website, products and services
• Understand website usage and performance
• Maintain business, accounting and transaction records
• Comply with applicable legal and regulatory requirements
• Send offers or promotional communications where permitted

We use personal information only for legitimate business, operational, contractual, security, customer-service and legal purposes.

📦 5. Order & Delivery Information

To fulfil an order, we may share necessary information with courier, shipping and logistics service providers.

This may include:

• Customer name
• Delivery address
• PIN code
• Mobile number
• Order or shipment reference
• Information reasonably required to complete delivery

Courier and logistics providers receive only the information reasonably necessary to process and deliver your shipment.

🔄 6. Sharing Your Information

Zam Zam Nuts does not sell or rent your personal information to third parties.

We may share information with trusted service providers when necessary to operate our business, including:

• Payment gateways and payment processors
• Banks and payment networks, where applicable
• Courier and logistics companies
• Website hosting providers
• WooCommerce/website technology providers
• IT and technical support providers
• Analytics and performance services
• Email, SMS or messaging service providers
• Customer-support systems
• Fraud prevention and security providers
• Professional advisers where necessary

We may also disclose information when required by applicable law, regulation, court order, government authority, taxation requirement, fraud investigation, or other lawful process.

🍪 7. Cookies & Similar Technologies

Our website may use cookies and similar technologies to operate correctly and improve your shopping experience.

Cookies may be used to:

• Maintain your shopping cart
• Keep users signed in
• Remember preferences
• Improve website functionality
• Understand how visitors use the website
• Measure website performance
• Support analytics
• Help detect fraud or security issues
• Measure advertising or marketing performance where applicable

Some cookies are necessary for essential website and shopping functionality.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect features such as login, cart, checkout or other website functionality.

📊 8. Analytics & Website Performance

We may use analytics and website-performance technologies to understand how customers use our website.

These services may collect information such as:

• Pages visited
• Approximate location based on IP address
• Browser type
• Device type
• Referring website
• Time spent on pages
• Website interactions
• Technical and performance information

We use this information to improve website performance, navigation, customer experience, marketing and security.

🤖 9. AI Chat & Customer Support

Zam Zam Nuts may provide website chat, automated assistance or AI-assisted customer support to help customers find products, understand our services, obtain general information or receive assistance.

When you use these services, information you voluntarily provide—such as your name, phone number, question, message or other relevant details—may be processed to provide the requested assistance.

Please do not enter passwords, OTPs, UPI PINs, CVVs, full card numbers, banking passwords or other highly sensitive authentication information into the chat.

Information provided through customer-support or AI-assisted services may be processed by technology service providers where necessary to operate those services.

📱 10. WhatsApp, Email & Customer Communications

If you contact Zam Zam Nuts through WhatsApp, email, phone, website chat or another communication channel, we may retain information related to the communication when reasonably necessary for:

• Customer support
• Order assistance
• Complaint resolution
• Delivery assistance
• Record keeping
• Fraud prevention
• Improving customer service

Third-party communication platforms may process information according to their respective privacy policies.

📣 11. Marketing Communications

Where permitted, we may send customers information regarding:

• New products
• Special offers
• Discounts
• Promotions
• Store announcements
• Other Zam Zam Nuts updates

You may request to stop receiving promotional communications at any time.

Even if you opt out of promotional messages, we may still send important transactional communications, such as order confirmation, payment information, shipping updates, delivery information, refund information or customer-service responses.

🔐 12. Data Security

We take reasonable technical and organisational measures to protect customer information.

These measures may include:

• SSL/HTTPS encryption
• Restricted administrative access
• Account authentication
• Website and server security measures
• Software updates and maintenance
• Monitoring for suspicious or unauthorised activity
• Access restrictions for employees and service providers

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

Customers are also responsible for keeping their account passwords and authentication information confidential.

⏳ 13. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or where required for legitimate business or legal purposes.

Certain records relating to:

• Orders
• Payments
• Invoices
• Taxes
• Refunds
• Accounting
• Fraud prevention
• Legal or regulatory obligations

may need to be retained even after an account is deleted.

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it in accordance with applicable requirements.

👤 14. Your Privacy Choices & Rights

Subject to applicable law and legitimate business or legal requirements, you may contact us to request:

• Access to personal information associated with you
• Correction of inaccurate information
• Updating of your account information
• Deletion of your customer account
• Withdrawal from promotional communications
• Information about a privacy-related concern

Some information may need to be retained where required for taxation, accounting, fraud prevention, dispute resolution or other legal obligations.

🗑️ 15. Account Deletion

Customers may request deletion of their Zam Zam Nuts account by contacting us.

You can contact:

✉️ cs@zamzamnuts.in

or use the Contact Us options available on our website.

We may verify your identity or account ownership before processing a deletion request.

Deleting an account does not necessarily require us to delete transaction, invoice, taxation or other records that we are legally or reasonably required to retain.

👶 16. Children’s Privacy

Our online store is intended for customers who are legally capable of making purchases or who use the website with appropriate parent or guardian involvement.

We do not knowingly seek to collect personal information from children for independent online purchasing.

If a parent or guardian believes that a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

🔗 17. Third-Party Websites & Services

Our website may contain links or integrations involving third-party websites, payment services, courier tracking services, social media platforms or other external services.

These third parties operate under their own terms and privacy policies.

Zam Zam Nuts is not responsible for the privacy practices of third-party websites or services that we do not control.

Customers should review the privacy policies of those services where appropriate.

⚖️ 18. Legal Requirements

We may preserve, use or disclose information when reasonably necessary to:

• Comply with applicable laws and regulations
• Respond to lawful government requests
• Meet taxation and accounting requirements
• Protect our customers and business
• Prevent fraud or misuse
• Investigate security incidents
• Establish, exercise or defend legal claims

🔄 19. Changes to This Privacy Policy

We may update this Privacy Policy when required due to changes in:

• Our business operations
• Website functionality
• Technology or service providers
• Payment or delivery systems
• Legal or regulatory requirements

The latest version published on www.zamzamnuts.in will apply from its stated effective date.

We encourage customers to review this page periodically.

📞 20. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact:

Zam Zam Nuts
📍 64A, Kacheri Street
Dindigul – 624001
Tamil Nadu, India

📱 Phone / WhatsApp: +91 93604 94148
✉️ Email: cs@zamzamnuts.in
🌐 Website: www.zamzamnuts.in

Last Updated: September 2026