🚚 Shipping and Delivery Policy – Zam Zam Nuts

At Zam Zam Nuts, we are committed to delivering your favorite products quickly, safely, and reliably across Tamil Nadu.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

📦 1. General Information

  • All orders are subject to stock availability.

  • If an item is out of stock after you’ve placed your order, we will notify you and issue a full refund to your original payment method.

  • In some cases, a single order may be shipped in multiple deliveries due to:

    • Delayed stock arrivals

    • Return/exchange of items

    • Re-sending of missing items

    • Separate temperature/storage requirements

Multiple shipments may result in separate charges on your card/bank statement.

📍 2. Delivery Location

  • We currently deliver only within Tamil Nadu, India.

  • Orders are shipped via our trusted courier partners.

⏱️ 3. Estimated Delivery Time

  • Once Order is accepted the product will be shipped in 2-3 days post order confirmation. 

  • Orders are typically delivered within 3–5 working days from the date of shipping (not order placement).

  • Delivery timelines are approximate and may vary due to:

    • High order volume

    • Product availability

    • Delivery area/pin code

    • Festive seasons or external factors (e.g., weather, strikes)

In rare cases, your order may be delivered in separate packages.

 📝 4. Delivery Instructions

You may include special delivery instructions during checkout. We will do our best to follow them where feasible.

📦 5. Damaged Items During Transit

If your package appears damaged upon delivery:

  • Take a photo of the package and damaged item

  • Notify us within 24 hours of receiving the delivery

  • Contact us via:

We will resolve the issue promptly through replacement or refund based on inspection.

📍 6. Order Tracking / Delivery Support

If you have questions about your order or delivery status:

We’ll be happy to assist you with tracking or resolving delivery issues.

📢 7. Complaints or Feedback

If you are not satisfied with your delivery experience or have any issues related to your order:

  • Contact our customer support immediately via phone/WhatsApp at +91 93604 94148

  • Or email us at cs@zamzamnuts.in

FAQs

📦 My order hasn't arrived yet. Where is it?

If your order hasn’t arrived within the expected delivery time (3–5 working days), please contact us via:

We’ll track your order and provide an update promptly.

💵 Do you have a Cash on Delivery (COD) option?

No, we currently offer prepaid payment options only.
You can securely pay online using:

  • ✅ Credit/Debit Cards

  • ✅ Net Banking

  • ✅ UPI (Google Pay, PhonePe, Paytm)

  • ✅ PayPal (for international use)

We are working to ensure a secure and seamless experience for all prepaid orders.

🎉 Do you deliver on public holidays?

No, we do not deliver on public holidays. Orders placed near or on holidays may be slightly delayed due to courier service closures.

📮 Do you deliver to my postcode?

Yes, we deliver to all locations within Tamil Nadu, India. If you're unsure, feel free to contact us with your pin code to confirm availability.

🚀 Is next-day delivery available on all orders?

We try our best to dispatch orders on the same day if placed before 2 PM.

  • Orders placed after 2 PM will be dispatched the next working day.

  • Most customers receive their orders the next day after dispatch.

  • Delivery may be delayed due to stock availability, weather conditions, or local issues like rain or transport strikes.

🖋️ Do I need to be there to sign for delivery?

Yes, someone should be available at the delivery address to receive the package.

  • In some cases, the courier partner may request an ID proof.

  • Please be prepared to show or provide a copy of your identity proof if asked.