🚚 Shipping Policy

At Zam Zam Nuts, we carefully pack every order and work with our delivery partners to ensure your products reach you safely and in good condition.

Please read our Shipping Policy before placing an order.

📦 1. Order Processing

Orders are processed after successful payment confirmation.

Orders are normally prepared and handed over to our courier or delivery partner within the applicable processing period.

Orders placed on Sundays, public holidays, or during high-demand periods may require additional processing time.

📍 2. Shipping Locations

We currently ship to serviceable locations across India.

Delivery availability depends on the customer's PIN code and the serviceability of our courier partners.

If an order cannot be delivered to the provided location, we may contact the customer to arrange an alternative solution or refund, as applicable.

⚖️ 3. Shipping Charges

Shipping charges are calculated based on the total weight of the order and delivery location.

For orders that do not qualify for free shipping, the applicable weight-based shipping charge will be calculated and displayed during checkout before payment is completed.

🎁 Free Shipping

We currently provide free shipping based on the following minimum cart values:

Tamil Nadu — FREE Shipping on orders of ₹2,499 or above.

Karnataka — FREE Shipping on orders of ₹3,999 or above.

For orders below the applicable free-shipping threshold, weight-based shipping charges will apply.

The final applicable shipping charge, if any, will be displayed at checkout.

Free-shipping eligibility is subject to delivery-area serviceability and any special shipping conditions displayed during checkout.

🕒 4. Estimated Delivery Time

Delivery time varies depending on the customer's location, PIN code and courier serviceability.

Any estimated delivery date displayed on our website, order communication or courier tracking system is an estimated timeframe and not a guaranteed delivery date.

Delivery may take longer during public holidays, festivals, adverse weather, high-demand periods or circumstances outside our reasonable control.

🔎 5. Order Tracking

Where tracking is available, customers will receive or be able to access tracking information after the order has been dispatched.

Courier tracking information may take some time to update after the shipment has been handed over to the courier partner.

Customers can use the provided tracking information to check the latest shipment status.

🏠 6. Correct Shipping Address & Contact Details

Customers are responsible for providing:

• Correct customer name
• Complete delivery address
• Correct PIN code
• Valid and reachable mobile number

Please verify your shipping information carefully before completing your order.

Zam Zam Nuts cannot guarantee successful delivery when incorrect or incomplete shipping information has been provided.

If an order has to be shipped again because of an incorrect address, incorrect PIN code, unavailable customer, or other customer-related delivery issue, additional shipping charges may apply.

↩️ 7. Failed Delivery / Return to Origin (RTO)

If the courier is unable to complete delivery because the customer is unavailable, cannot be contacted, refuses the shipment, or has provided incorrect/incomplete delivery information, the shipment may be returned to Zam Zam Nuts.

This is commonly referred to as Return to Origin (RTO).

If the customer requests the order to be shipped again, applicable re-shipping charges may need to be paid by the customer.

Any refund relating to an RTO shipment will be handled according to the circumstances of the order and our applicable Refund & Returns Policy.

🚛 8. Courier & Delivery Delays

After dispatch, transportation and final delivery are handled by third-party courier or logistics partners.

Occasional delivery delays may occur because of:

• Weather conditions
• Transportation disruptions
• Public holidays or festivals
• Strikes or local restrictions
• High courier shipment volumes
• Remote-location serviceability
• Government restrictions
• Natural events or other circumstances beyond our reasonable control

While such circumstances may be outside our direct control, Zam Zam Nuts will make reasonable efforts to assist customers with shipment-related issues.

⚠️ 9. Damaged, Wrong or Missing Products

If you receive a:

• Damaged product
• Wrong product
• Missing product/item

please contact Zam Zam Nuts within 24 hours of delivery.

Customers are requested to provide clear photographs and preferably an unboxing video showing the condition of the package and products.

This helps us verify the issue with our packing and courier records.

After verification, Zam Zam Nuts will provide the applicable replacement, refund, or other appropriate resolution in accordance with our Refund & Returns Policy.

📦 10. Lost Shipments

If your shipment shows an unusual delay or the courier partner confirms that the shipment has been lost in transit, please contact us.

We will coordinate with the courier or logistics partner to investigate the shipment.

After verification, Zam Zam Nuts will provide the appropriate resolution, which may include replacement or refund, depending on the circumstances.

🔄 11. Shipping Policy Changes

Zam Zam Nuts may update or modify this Shipping Policy when required due to changes in courier services, shipping charges, delivery coverage, business operations, or applicable requirements.

The latest version published on our website will apply to orders placed after the updated policy becomes effective.

📞 12. Contact Us

For questions or assistance regarding shipping, tracking, delivery, damaged shipments, or other order-related concerns, please contact us:

Zam Zam Nuts
64A, Kacheri Street
Dindigul – 624001
Tamil Nadu, India

📱 Phone / WhatsApp: +91 93604 94148

✉️ Email: cs@zamzamnuts.in

🌐 Website: www.zamzamnuts.in

Last Updated: September 2026