🔄 Refund & Returns Policy

At Zam Zam Nuts, customer satisfaction and product quality are important to us. As we primarily sell food and grocery products, returns and refunds are handled carefully to maintain food safety, hygiene, and product integrity.

Please read this Refund & Returns Policy before placing an order.

🍱 1. Food Products – No Normal Return or Exchange

Due to the nature of food, grocery, nuts, dry fruits, dates, seeds, spices, honey, saffron and other consumable products sold by Zam Zam Nuts, we do not normally accept returns or exchanges after delivery for change of mind.

This includes situations where:

• You no longer want the product
• You ordered the wrong product or quantity
• You changed your mind after delivery
• You do not prefer the taste, texture, size or other natural characteristics of the product

Please carefully check the product name, weight, quantity, description and order details before completing your purchase.

🌰 2. Natural Variation in Food Products

Many Zam Zam Nuts products are natural or agricultural products.

Therefore, reasonable variations may occur in:

• Colour
• Size
• Shape
• Texture
• Appearance
• Taste
• Moisture level

Product photographs on our website are intended to represent the product as accurately as reasonably possible.

Natural variations alone do not necessarily mean that a product is damaged or defective.

⚠️ 3. Damaged Product

If a product reaches you damaged during delivery, please contact Zam Zam Nuts within 24 hours of delivery.

Please provide:

• Your order number
• Clear photographs of the outer package
• Clear photographs of the damaged product
• Preferably an unboxing video

Please retain the product and original packaging until we complete our verification.

After verification, we will provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances.

🔁 4. Wrong Product Received

If you receive a product different from the product shown in your confirmed order, please contact us within 24 hours of delivery.

Please provide:

• Order number
• Photograph of the product received
• Photograph of the product label/packaging
• Preferably an unboxing video

After verification, we may arrange to send the correct product or provide an applicable refund or other appropriate resolution.

Please do not open, consume or unnecessarily damage an incorrectly delivered product if you intend to report it.

📦 5. Missing Product / Item

If an item from your confirmed order is missing from the delivered package, please notify Zam Zam Nuts within 24 hours of delivery.

Please provide:

• Order number
• Details of the missing product
• Photographs of the received package and products
• Preferably an unboxing video

After checking our packing, order and available delivery records, we will provide an appropriate resolution.

Depending on the circumstances, this may include sending the missing product or issuing an applicable refund.

🎥 6. Photos & Unboxing Video

For damaged, wrong or missing-product claims, customers are strongly encouraged to record an unboxing video from the time the package is opened.

The video should preferably show:

• The unopened package
• Shipping label
• Opening of the package
• Products contained inside
• Any visible damage or discrepancy

Clear photographs should also be provided where possible.

These materials help us verify the issue quickly with our packing and courier records.

⏰ 7. 24-Hour Reporting Period

Claims involving:

• Damaged products
• Wrong products
• Missing products/items

should be reported to Zam Zam Nuts within 24 hours of delivery.

Please contact us as soon as you discover the issue so that we can investigate promptly.

Claims submitted after this period may be more difficult to verify and will be reviewed based on the available evidence and circumstances.

🔍 8. Verification of Claims

Submitting a photograph, video or complaint does not automatically guarantee a refund or replacement.

Zam Zam Nuts may verify the claim using available information such as:

• Order records
• Packing records
• Product information
• Photographs/videos provided by the customer
• Courier information
• Shipment weight or delivery information where available

After verification, we will communicate the appropriate resolution to the customer.

🛑 9. Cancellation Before Dispatch

You may request cancellation of an order before it has been dispatched.

If an eligible prepaid order is successfully cancelled before dispatch, we will provide a full refund to the original payment method.

Please contact us as quickly as possible if you wish to cancel an order.

Once an order has been packed, handed over to the courier or dispatched, cancellation may no longer be possible.

🚚 10. Cancellation After Dispatch

Once an order has been dispatched, we generally cannot cancel the shipment.

If the shipment is returned to Zam Zam Nuts because of refusal, customer unavailability, incorrect address, incorrect contact information or another customer-related delivery issue, the matter will be handled according to our Shipping Policy and the circumstances of the order.

Shipping, return-to-origin or re-shipping charges may apply where appropriate.

💳 11. Refund Method

Approved refunds will normally be issued to the original payment method used for the order.

Depending on the payment method, this may involve the applicable payment gateway, bank, card network or UPI/payment service provider.

Zam Zam Nuts does not request customers’ OTP, CVV, UPI PIN or banking password to process a refund.

Never provide these confidential credentials to anyone claiming to process a Zam Zam Nuts refund.

⏳ 12. Refund Processing Time

Once a refund has been approved and initiated by Zam Zam Nuts, the time required for the amount to appear in your account may depend on your bank, card issuer, UPI provider or payment service provider.

We will make reasonable efforts to process approved refunds promptly.

Banking or payment-network processing time after the refund has been initiated is outside our direct control.

🚫 13. Situations Generally Not Eligible for Return / Refund

A return, replacement or refund will generally not be provided solely because of:

• Change of mind after delivery
• Incorrect product or quantity ordered by the customer
• Personal taste or preference
• Reasonable natural variation in food products
• Improper storage after delivery
• Damage caused after delivery by the customer
• Product consumed substantially before reporting an issue
• Failure to follow applicable storage or usage instructions

This does not affect genuine claims involving products that were damaged, wrong or missing when delivered.

🏠 14. Incorrect Address / Failed Delivery

Customers are responsible for providing an accurate:

• Name
• Delivery address
• PIN code
• Mobile number

If an order cannot be delivered because of incorrect/incomplete information or customer unavailability, additional shipping or re-shipping charges may apply.

Refund eligibility for returned shipments will depend on the circumstances and applicable shipping costs.

Please refer to our Shipping Policy for further information.

🔐 15. Refund Safety

For your protection, Zam Zam Nuts will never ask for your OTP, CVV, UPI PIN, ATM PIN or internet-banking password to issue a refund.

Refunds do not require customers to disclose these confidential authentication credentials.

If you receive a suspicious call, message or link claiming to provide a Zam Zam Nuts refund, please contact us using the official contact information published on our website.

🔄 16. Changes to This Policy

Zam Zam Nuts may update this Refund & Returns Policy when required because of changes in our products, delivery arrangements, payment systems, business operations or applicable requirements.

The latest version published on www.zamzamnuts.in will apply from its stated effective date.

For orders already placed, the policy applicable at the time of the order will generally apply.

📞 17. Contact Us

For cancellation, damaged-product, wrong-product, missing-item or refund assistance, please contact:

Zam Zam Nuts
📍 64A, Kacheri Street
Dindigul – 624001
Tamil Nadu, India

📱 Phone / WhatsApp: +91 93604 94148

✉️ Email: cs@zamzamnuts.in

🌐 Website: www.zamzamnuts.in

When contacting us regarding an order, please keep your order number ready so we can assist you faster.

Last Updated: September 2026